HEV Rescue

HYBRID BATTERY WARRANTY

Although we want you to be 100% satisfied we must limit our liability. By purchasing our product and service you agree to our limited warranty and the limits of our liability and waiver of claims.

WARRANTY REQUEST SERVICES

All warranty service requests must be initiated by calling 619-203-2993. ( You will be required to provide a detailed vehicle scan that shows the vehicles VIN)

We will then make and assessment of your vehicle and make an appointment for service.

We do not provide towing services for vehicles. HEV Rescue may charge a $200 Diagnostic fee for false warranty claims. 

OUR WARRANTY

HEV Rescue

LIMITED HYBRID BATTERY WARRANTY | WAIVER OF CLAIMS

4 Year unlimited mileage warranty & 4 Year 48,000 mile warranty. The warranty includes a 100% PARTS & LABOR covered repair or replacement within the warranty period. Warranty repairs or replacements may take up to 7 business days.

This product warranty becomes null and void if the damage is caused by misuse, abuse or accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; exposure to harsh weather and/or chemicals; or lack of proper maintenance. This warranty also becomes null and void if the product is opened or any sticker is tampered with, broken, or missing, or if the damage is caused by any other condition that is beyond the control of HEV Rescue.

IN ALL CASES, HEV Rescue SHALL NOT BE RESPONSIBLE FOR ANY TYPE OF INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES. ALL OTHER WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE EXCLUDED.

By accepting this product, you hereby waive and release any claim now or hereafter existing against HEV Rescue, its employees, officers, directors, agents and customers, on account of any and all claims, demands, suits, causes of action and all legal proceedings, whether civil or criminal, damages, losses, liabilities (including, but not limited to, strict liability in tort), obligations, penalties, judgments or fines and other sanctions, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation of this product.

THE FACTS:

• Warranty is NOT transferable to any other vehicle except where required by law. This means the warranty only applies to the purchased battery in the original vehicle. This warranty becomes null and void if you install the battery in a different vehicle other than the original vehicle.
• Warranty becomes null and void if the vehicle is totaled in an accident or otherwise written-off.
• If the battery is found to be defective in material, workmanship, or installation by  during the warranty period, HEV Rescue will replace or repair the hybrid battery free of charge once the vehicle has been diagnosed with a hybrid battery failure and we review the diagnostic information to confirm the failure.
• In some cases we do honor warranty transfer requests. Warranty transfer requests may be requested by emailing us at [email protected].
• We Do not guarantee MPG’s. Each vehicle’s MPG’s may vary based on vehicle / driving conditions and driving habits. 

THIS WARRANTY EXCLUDES FAILURE DUE TO:

• Poor vehicle maintenance – including engine failure to start or poor engine power conditions which discharge the hybrid battery due to the engine failing to start or properly run. (Faulty Engine, Engine components, Transmission, Inverter, Fuel Pumps)
• Vehicle conditions that may cause premature failure.
• Batteries installed in vehicles that are stored for extended periods without operation. (More that 30 Days)
• Removal, tampering, or damage to warranty labels.
• Any modification or bypass of vehicle systems not in congruence with manufacturer specifications
• Reinstallation of the HV battery into a different vehicle
• Flooding, Fire, or other damaging incidents in which the batteries environment is compromised.
• Any condition beyond the control of HEV Rescue